Frequently asked questions.

Click on a topic to see the questions and the answers. If you can’t find the information you are looking for, please visit our contact page.

Popular Questions

  • What is the difference between DDS and some of the other products made by other companies that look similar?
    There are MANY differences between the DDS 500 and other products that appear to be similar. However, these similarities are only on the surface and when carefully examined one will clearly see the difference in quality, function and even customer service. Here are the differences:

    Our DDS 500 Lumbar Traction Brace has 4 US approved utility and design patents and we are the original inventors. Other products that appear to be similar to ours are most likely fake copies made of inferior materials.

    Disc Disease Solution Braces are made with a 100% cotton lining with very durable materials. We stand by the quality of our products and provide a full 1 year warranty from the day the patient receives the brace. Other companies use questionable material and some only provide a 30 day warranty.

    DDS Traction Braces are ergonomically shaped to the curvature of the lumbar spine allowing for a higher degree of decompression. The efficacy of our Research and Design is proven in clinical studies. Please take a look at our section dedicated to studies and testimonials from medical professionals. We urge you to compare them with other brands.

    Our portable Hand Air Pump is lightweight and can be stored in a small bag or purse providing easy transport. Our pumps also have a gauge so one can see exactly how much pressure there is in the brace at all times. Other pumps do not have a gauge and are much bulkier. Some are even applied by using your foot.

    Our products are machine washable. We promote a very healthy and active lifestyle. At the very least, we want you to live your normal life and perspiration is inevitable. Every brace comes with a laundry bag for you to put your brace in to machine wash. Other companies will explicitly tell you to never put their belt in water which may lead to unsanitary conditions.

    We have a full line of products that use our Vertical Air Pressure Technology; we’re not a one-dimensional, one product company looking for a fast dollar. This is something we’ve been committed to for a very long time and we plan on continuing to help those with neck and back problems by constantly striving to improve our products and services.

    For more information, check out our Authenticity page.

    DDS G2
    DDS 300
    DDS DOUBLE Lite
  • What is your return policy?
    You can return your product within 60 days of purchase date for a full refund regardless of condition. We want to give customers a true opportunity for improvement of their condition with an extended period of time with our product. Should you wish to return the product, simply contact our office via e-mail at orders@discdiseasesolutions.com or phone at 888-495-7440, please provide specific details on your unit model and reason(s) for return. We will then issue you a RMA#.

    Steps:
    Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box. The customer will be responsible for shipping the product to our corporate office at the address below:

    DDS
    Returns Dept.
    100 Commerce Way, Suite 5
    Hackensack, NJ 07601

    Once the product is received and inspected, DDS will then issue you a refund, in the original manner of payment received. Refunds may take 3-7 business days after we receive the return.

    Note: Proof of purchase is required.

    Note: Return shipping method and fees are the responsibility of the customer.

    Note: Shipping via a traceable method is highly recommended. DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

    Note: DDS will not accept any returns without a RMA# assigned.

    Note: For wholesale clients, please view our Return Policy information on the Downloads link below.
  • I’ve been wearing my DDS Decompression Back Brace for awhile now and its working great, however, it is getting dirty. Can I wash it?
    Yes. The DDS Decompression Back Brace can be washed in the washing machine by placing the DDS Decompression Back Brace into the mesh bag that is provided and washed on the “gentle” cycle with a mild detergent and warm water. Make sure that the air valve is tightly closed before placing the DDS Decompression Back Brace in the washing machine. Water must not enter the belt. After completing the wash cycle, the DDS Decompression Back Brace should be air-dried in the shade (keep away from direct sunlight).
  • How do I use your products?
    A great place to start would be with this video. If you need further information here’s the page with more videos. Please feel free to give us a call if you have more questions at 888.495.7440.
  • What are the treatable symptoms of DDS neck products?
    The products help treat cervical pain syndrome, pinched nerve, cervical radiculopathy, herniated disc, bulging disc, degenerative disc disease, chronic neck pain and chronic migraine.

    DDS Cervitrac Cervical Traction Collar
    DDS MAX Cervical Traction Collar

Returns & Warranty

  • What is your return policy?
    You can return your product within 60 days of purchase date for a full refund regardless of condition. We want to give customers a true opportunity for improvement of their condition with an extended period of time with our product. Should you wish to return the product, simply contact our office via e-mail at orders@discdiseasesolutions.com or phone at 888-495-7440, please provide specific details on your unit model and reason(s) for return. We will then issue you a RMA#.

    Steps:
    Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box. The customer will be responsible for shipping the product to our corporate office at the address below:

    DDS
    Returns Dept.
    100 Commerce Way, Suite 5
    Hackensack, NJ 07601

    Once the product is received and inspected, DDS will then issue you a refund, in the original manner of payment received. Refunds may take 3-7 business days after we receive the return.

    Note: Proof of purchase is required.

    Note: Return shipping method and fees are the responsibility of the customer.

    Note: Shipping via a traceable method is highly recommended. DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

    Note: DDS will not accept any returns without a RMA# assigned.

    Note: For wholesale clients, please view our Return Policy information on the Downloads link below.
  • My product no longer functions normally and might be defective or damaged. What do I do?
    We offer a 1 year warranty on all of our products with a proof of purchase. We’ll be happy to repair or replace your defective product. Simply contact our office via email at orders@discdiseasesolutions.com or via phone at 888-495-7440, tell us what it is that is defective (product, size, description) and we will provide you with an RMA #.

    Steps:

    Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box. The customer will be responsible for shipping the product to our corporate office at the address below:

    DDS
    Returns Dept.
    100 Commerce Way, Suite 5
    Hackensack, NJ 07601

    Once the product is received and inspected to ensure that in fact the malfunction of the DDS item is due to a material and/or workmanship defect, a repaired or replacement will be shipped to the customer.

    Note: Proof of purchase is required.

    Note: Shipping via a traceable method is highly recommended. DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

    Note: DDS will not accept any returns without a RMA# assigned.

    Note: The customer will be responsible for shipping method and fees to the Return Address after 60 days of purchase.

    Note: If the product is defective within the first 60 days of purchase and without signs of purposeful damage, DDS will arrange a paid return shipping label and be exchanged free of charge.

    Note: If it’s past the 1 year warranty, please call our office at 888-495-7440 to discuss options; including an attempt to repair the defective item at no additional charge.

    Note: For wholesale clients, please view our Return Policy information on the Downloads link below.
  • I ordered the wrong size. Can I do a size exchange?
    You can exchange your brace within 60 days of purchase date for a different size. Simply contact our office via email at orders@discdiseasesolutions.com or by phone at 888-495-7440, to inform us of the size & unit model you wish to return and the replacement size needed. We will then issue you a RMA# specific to your claim.

    Steps:

    Carefully box up all included components of your unit and clearly write the RMA#(provided when you contact us) in large dark print, we recommend black marker, on the outside of the box. The customer will be responsible for shipping the product to our corporate office at the address below:

    DDS
    Returns Dept.
    100 Commerce Way, Suite 5
    Hackensack, NJ 07601

    Once the product is received and inspected, DDS will then send out the replacement size to the customer.

    Note: Proof of purchase is required.

    Note: Return shipping method and fees are the responsibility of the customer.

    Note: Shipping via a traceable method is highly recommended. DDS will not be responsible for a lost and/or unrecoverable RMA that is shipped without tracking.

    Note: DDS will not accept any returns without a RMA# assigned.

    Note: Size exchanges are only available for the same device. DDS does not allow size exchanges to different product lines.

    Note: For wholesale clients, please view our Return Policy information on the Downloads link below.

Customer Service

  • My product no longer functions normally and might be defective or damaged. What do I do?
    We offer a 1 year warranty on all of our products with a proof of purchase. We’ll be happy to replace your defective or damaged product. Just give us a call at 888.495.7440.
  • I lost my air valve. How can I get another one?
    We can provide you with a replacement air valve free of charge! All you need to do is fill out the Contact Us Page. Make sure that you state in the Message Section that you need a replacement air valve and please make sure you enter your full address and phone number. If you need it expedited please call us at 888.495.7440. Shipping fees will apply for expedited requests.
  • Is there a supplier in my area?
    Yes, we work with suppliers in every state! Give us a call at 888.495.7440.
  • Do you have any contraindications?
    Yes, please review our Manuals.
  • How do I use your products?
    A great place to start would be with this video. If you need further information here’s the page with more videos. Please feel free to give us a call if you have more questions at 888.495.7440.
  • I gained/lost weight and my brace no longer fits me. What can I do?
    We’re more than happy to help. Give us a call and let’s discuss all of your options: 888.495.7440.

Back Products

  • How much do your Back Braces Cost? Will my insurance cover it? What about Medicare or Medicaid?
    Our DDS 500 and DDS Double are both approved for Medicare and most private insurances will cover it. Your supplier will contact your insurance and do a preauthorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

    DDS G2
    DDS 300
    DDS DOUBLE Lite
  • How should the DDS Decompression Back Brace be positioned on my body?
    The DDS Decompression Back Brace should be positioned so that the Disc Disease SOLUTIONS patch is centered and lined up with your navel. The bottom portion of the DDS Decompression Back Brace should rest above the upper part of the hip bones and the upper edge of the DDS Decompression Back Brace should rest below the lowest part of the ribs. As the DDS Decompression Back Brace is inflated, the lower edge expands downward to anchor itself against the upper part of the hip bones and the upper edge expands upwards to anchor itself against the lower portion of the ribs. Once this anchoring occurs, further expansion of the DDS Decompression Back Brace results in positive traction to the lumbar spine.
  • My DDS Decompression Back Brace won’t stay inflated. What do I do?
    First, go to the Downloads link below. Click on the DDS Troubleshooting link under the Products and Manuals section for instructions on how to troubleshoot your device.

    If the DDS Decompression Back Brace is still not holding air then contact Disc Disease Solutions, Inc. regarding warranty information.
  • What if I lose or gain weight?
    If you gain several pounds, DDS offers an extension piece that can add up to 8 inches to the length of the belt. If you lose several pounds you may need to buy a smaller DDS Decompression Back Brace in order for it to fit properly.
  • I’ve been wearing my DDS Decompression Back Brace for awhile now and its working great, however, it is getting dirty. Can I wash it?
    Yes. The DDS Decompression Back Brace can be washed in the washing machine by placing the DDS Decompression Back Brace into the mesh bag that is provided and washed on the “gentle” cycle with a mild detergent and warm water. Make sure that the air valve is tightly closed before placing the DDS Decompression Back Brace in the washing machine. Water must not enter the belt. After completing the wash cycle, the DDS Decompression Back Brace should be air-dried in the shade (keep away from direct sunlight).
  • Where can I find reviews?
    Please check out Reviews and Success Stories.
  • What is the difference between DDS and some of the other products made by other companies that look similar?
    There are MANY differences between the DDS 500 and other products that appear to be similar. However, these similarities are only on the surface and when carefully examined one will clearly see the difference in quality, function and even customer service. Here are the differences:

    Our DDS 500 Lumbar Traction Brace has 4 US approved utility and design patents and we are the original inventors. Other products that appear to be similar to ours are most likely fake copies made of inferior materials.

    Disc Disease Solution Braces are made with a 100% cotton lining with very durable materials. We stand by the quality of our products and provide a full 1 year warranty from the day the patient receives the brace. Other companies use questionable material and some only provide a 30 day warranty.

    DDS Traction Braces are ergonomically shaped to the curvature of the lumbar spine allowing for a higher degree of decompression. The efficacy of our Research and Design is proven in clinical studies. Please take a look at our section dedicated to studies and testimonials from medical professionals. We urge you to compare them with other brands.

    Our portable Hand Air Pump is lightweight and can be stored in a small bag or purse providing easy transport. Our pumps also have a gauge so one can see exactly how much pressure there is in the brace at all times. Other pumps do not have a gauge and are much bulkier. Some are even applied by using your foot.

    Our products are machine washable. We promote a very healthy and active lifestyle. At the very least, we want you to live your normal life and perspiration is inevitable. Every brace comes with a laundry bag for you to put your brace in to machine wash. Other companies will explicitly tell you to never put their belt in water which may lead to unsanitary conditions.

    We have a full line of products that use our Vertical Air Pressure Technology; we’re not a one-dimensional, one product company looking for a fast dollar. This is something we’ve been committed to for a very long time and we plan on continuing to help those with neck and back problems by constantly striving to improve our products and services.

    DDS G2
    DDS 300
    DDS DOUBLE Lite

Knee Products

  • Will my insurance cover OA Kneetrac? What about Medicare or Medicaid?
    Medicare and most private insurances will cover for the OA Kneetrac. Your supplier will contact your insurance and do a pre-authorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

    OA Kneetrac
    Kneetrac Lite

Neck Products

  • How much does the neck braces cost? Will my insurance cover it? What about Medicare or Medicaid?
    Our DDS Cervitrac Cervical Traction Collar is approved for Medicare and most private insurances will cover it. Your supplier will contact your insurance and do a pre-authorization prior to billing to see if your insurance will cover for the product. Call us for more information: 888.495.7440.

    DDS Cervitrac Cervical Traction Collar
    DDS MAX Cervical Traction Collar
  • What are the treatable symptoms of DDS neck products?
    The products help treat cervical pain syndrome, pinched nerve, cervical radiculopathy, herniated disc, bulging disc, degenerative disc disease, chronic neck pain and chronic migraine.

    DDS Cervitrac Cervical Traction Collar
    DDS MAX Cervical Traction Collar